Carefree Canines LTD customer privacy notice
This privacy notice tells you what to expect us to do with your personal information.
Contact details
Post
Unit 1 The Old Bakery, Mid Road Industrial Estate, Mid Road, Prestonpans, East Lothian, EH32 9ER, GB
Telephone
07921469145
paws@carefreecanines.co.uk
What information we collect, use, and why
We collect or use the following information to provide services and goods, including delivery:
- Names and contact details
- Addresses
- Purchase or account history
- Account information
- Information relating to loyalty programs
- Information relating to compliments or complaints
We collect or use the following information for the operation of customer accounts and guarantees:
- Names and contact details
- Addresses
- Purchase history
- Account information, including registration details
- Information used for security purposes
We collect or use the following information to comply with legal requirements:
- Name
- Contact information
Lawful bases
Our lawful bases for collecting or using personal information to provide services and goods are:
- Consent
- Contract
- Legal obligation
Our lawful bases for collecting or using personal information for the operation of customer accounts and guarantees are:
- Consent
- Contract
Our lawful bases for collecting or using personal information for legal requirements are:
- Consent
- Contract
- Legal obligation
Where we get personal information from
- People directly
How long we keep information
Carefree Canines only hold personal information for as long as there is a clear need for us to do so.
Dog daycare registration information is kept for as long as you are using our service, should you notify us that you no longer require our services your electronic record will be deleted within 30 days. For ad hoc day care customers who do not confirm their intention to leave, their personal information will be reviewed 6 monthly and removed, where there have been no bookings made in the previous 6 months.
Dog shop customers who register to participate in our loyalty card scheme are consenting to receive marketing information via email or mail from Carefree Canines Ltd. Your name, address & email address are securely stored in our encrypted mailing list file. You can unsubscribe from this list at any time.
Essential personal information is collected via our ecommerce website to enable Carefree Canines Ltd to fulfil your order requests. A customer’s name, address, email address and telephone number is required for delivery purposes. The website stores the information of those who choose to open an account and the customer can edit this at any time. Payment details are collected and stored securely by STRIPE, our PCI Level 1 compliant payment gateway. Carefree Canines does not record or store any of your payment details nor do we record “sensitive Authentication Data”
You can view, amend or withdraw your details at any time, either via your account with us or by contacting us by email at paws@carefreecanines.co.uk
Who we share information with
Data processors
Data Processor – Doggie Dashboard
This data processor does the following activities for us: Doggie Dashboard acts as a data processor. This gives Carefree Canines Ltd the ability to store various types of information about their clients (pet owners). Our users, in GDPR terminology, are acting as the data controller because they are able to choose which types of customer data they wish to store, if any, about their clients (pet owners). Doggie Dashboard provides pet-service businesses a secure platform to save this information.
MTC Media
This data processor does the following activities for us: MTC media manage and host the Carefree Canines ecommerce platform where customer data is stored.
Sharing information outside the UK
Where necessary, our data processors may share personal information outside of the UK. When doing so, they comply with the UK GDPR, making sure appropriate safeguards are in place. Please contact us for more information.
Your data protection rights
Under data protection law, you have rights including:
Your right of access – You have the right to ask us for copies of your personal data.
Your right to rectification – You have the right to ask us to rectify personal data you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
Your right to erasure – You have the right to ask us to erase your personal data in certain circumstances.
Your right to restriction of processing – You have the right to ask us to restrict the processing of your personal data in certain circumstances.
Your right to object to processing – You have the right to object to the processing of your personal data in certain circumstances.
Your right to data portability – You have the right to ask that we transfer the personal data you gave us to another organisation, or to you, in certain circumstances.
Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent.
You don’t usually need to pay a fee to exercise your rights. If you make a request, we have one calendar month to respond to you.
To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.
How to complain
If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.
If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.
The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113
Website: https://www.ico.org.uk/make-a-complaint
Last updated
5 June 2024
Cookies
Our site may place and access certain first-party Cookies on your computer or device. First-party Cookies are those placed directly by us and are used only by us. We use Cookies to facilitate and improve your experience of our site and to provide and improve our products and services. In addition, we use analytics services provided by Google Analytics which also use Cookies. Website analytics refers to a set of tools used to collect and analyse usage statistics, enabling us to better understand how people use our site.
Carefree Canines Ltd
Unit 1 the Old Bakery Ind Units
Mid Road Ind Estate
Prestonpans
East Lothian
EH32 9ER
Registered Company :- SC525063
VAT Number:- 206831522
Please feel free to contact us at any time via email paws@carefreecanines.co.uk or by telephone on 07921469145. We are also contactable via WhatsApp, Facebook messenger and Instagram although response times may vary using social media messaging.
