Name: Carefree Canines
Address: Unit 1,, The Old Bakery, Midroad Industrial Estate, Prestonpans, SC525063, UK
Telephone: +44 7921 469145

Returns & Refunds

If you have any problems with your order please get in touch with us ASAP by email at paws@carefreecanines.co.uk. If you can then please provide your order number, and a description of the issue or fault and where appropriate pictures of product and batch numbers. We will always do our best to deal with your problem as swiftly as possible.

Refunds. Are available for any non-frozen / non-perishable goods within up to 30 days of purchase, and you must return the goods within 14 days of requesting a refund, complete with the original packaging to us at your own expense. This refund policy does not affect your legal rights – for example, if goods are faulty or inaccurately described.
It is the customers responsibility to take reasonable care of the goods before they are returned to us. Goods must be packaged adequately to protect against damage and arrive in a saleable condition. If there is any damage or deterioration evident, we will charge you for the reduction in value. All monies paid to us by you including any postage / carriage will be refunded within 30 days, less any costs due under this contract.