Returns & Refunds

If you have any problems with your order please get in touch with us ASAP by email at paws@carefreecanines.co.uk. If you can then please provide your order number, and a description of the issue or fault and where appropriate pictures of product and batch numbers. We will always do our best to deal with your problem as swiftly as possible.

• Refunds. Are available for any non-frozen / non-perishable goods within up to 30 days of purchase, and you must return the goods within 14 days of requesting a refund, complete with the original packaging to us at your own expense. This refund policy does not affect your legal rights – for example, if goods are faulty or inaccurately described.
• It is the customers responsibility to take reasonable care of the goods before they are returned to us. Goods must be packaged adequately to protect against damage and arrive in a saleable condition. If there is any damage or deterioration evident, we will charge you for the reduction in value. All monies paid to us by you including any postage / carriage will be refunded within 30 days, less any costs due under this contract.

Contact us at paws@carefreecanines.co.uk for questions related to refunds and returns.